Key takeaways from this book:
1. Raise your service bar by delivering the best quality
2. Understand the customer better through surveys and research
3. Marketing mindset across all team members
4. Positioning and focus - focus on your USP rather than focusing on many things.
What I loved the most about the book is the examples he used and the story telling approach he has.
You can search for the hashtag #prasonbooks on LinkedIn to read my views on the books I read.